Everything you need to know about Pela
Pela is a new-generation auction platform that connects creators and fans through unique items and exclusive experiences. Unlike typical marketplaces, Pela gives fans the chance to bid on one-of-a-kind treasures while creators can monetize their influence in a safe and trusted way.
Pela is open to everyone! Whether you're a creator looking to monetize unique items and experiences, or a fan wanting to own exclusive pieces from your favorite creators, Pela provides the platform to make these connections happen.
We're currently in our pre-launch phase, gathering feedback and building our community. Join our waitlist to be the first to know when we officially launch and to receive exclusive early access benefits.
Yes! Pela will be available globally at launch. However, shipping for physical items will depend on the creator's location and shipping preferences. Digital experiences and items have no geographical limitations.
Creators list items, merchandise, or special events on Pela as auctions. Fans can browse ongoing auctions and place bids using credits. When the auction closes, the highest bidder wins. The winning fan then provides delivery details (for physical items) or receives event information directly from the creator.
Auction duration is set by the creator and can range from 24 hours to 30 days. Most auctions typically run for 3-7 days to maintain excitement and engagement. The exact end time is always displayed on the auction page.
When you win, you'll receive an immediate notification via email and in-app. For physical items, you'll provide shipping details, and the creator will ship within their stated timeframe. For experiences, you'll receive instructions on how to redeem. Your credits are only deducted once the auction ends and you've won.
To maintain fairness and integrity of the auction process, bids cannot be cancelled once placed. Please ensure you're committed to purchasing the item before bidding. This policy protects both creators and other bidders.
Credits are the in-app currency of Pela. Fans purchase credits securely within the app and use them to participate in auctions. When an auction ends, credits from the winning bid are transferred to the creator. Creators can then convert credits into real money once the item is delivered or the event is completed.
Credits can be purchased directly in the app using credit/debit cards, PayPal, or other supported payment methods. We offer various credit packages with bonus credits for larger purchases. All transactions are secure and encrypted.
1 credit equals $0.01 USD, so 100 credits = $1.00. This simple conversion makes it easy to understand the value of items and bids. Creators receive the full credit value minus a small platform fee when converting to cash.
Credits are non-refundable once purchased, but they never expire. You can use them anytime for future auctions. If you win an auction but don't receive the item due to creator issues, your credits will be fully refunded.
Becoming a creator is simple! Sign up for an account, complete the creator verification process (which includes identity verification for trust and safety), and you can start listing items immediately. We welcome creators of all sizes and types.
The possibilities are endless! Physical items (merchandise, used items, custom creations), digital goods (custom content, shoutouts), experiences (meet & greets, video calls, lessons), and exclusive access (early content, behind-the-scenes). Items must be legal and comply with our community guidelines.
Pela charges a 10% platform fee on successful auctions. This covers payment processing, platform maintenance, customer support, and trust & safety measures. There are no listing fees or monthly charges - you only pay when you make a sale.
Once you've delivered the item or completed the experience, you can convert your credits to cash. Payments are processed weekly via bank transfer or PayPal. You must have a minimum of $50 in credits to request a payout.
All creators go through a verification process before they can list items. Each auction includes proof of authenticity (photos, videos, certificates). High-value items require additional verification. We also have a dispute resolution process if authenticity concerns arise.
Pela holds credits in escrow until delivery is confirmed. If you don't receive your item within the stated timeframe, contact our support team. We'll work with the creator to resolve the issue, and if necessary, provide a full credit refund.
We use bank-level encryption and never store your payment details directly. All transactions are processed through secure, PCI-compliant payment providers. Your financial information is never shared with creators or other users.
You can report issues through the app's support feature, email us at admin@pela.club, or use the contact form on our website. Our support team typically responds within 24 hours. For urgent issues, we offer priority support to active users.
Our team is here to help. Reach out and we'll get back to you as soon as possible.
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